“I have to say that I have now had three training sessions with you and you are the most enthusiastic and captivating external trainer I have had in a long time. I really look forward to your sessions, they never disappoint.” Feedback from ‘Reference Interview Skills’. British Library.
I am a freelance consultant who specialises in providing high quality, engaging training. I love to create interactive and memorable learning. I have worked with ASLIB, the British Library, University of Leeds Library, The University of Manchester Library, Libraries, Research and Learning Resources at The University of Nottingham and with a number of NHS library staff from across the North-West.
Testimonial from Caroline Williams, Director of Libraries, Research and Learning Resources, The University of Nottingham. “We needed concentrated effort and support during a initial and important phase of organisational change. We didn’t want a traditional set of training sessions, instead we were looking for someone to help us develop a new way of working. Lisa spent time working with us first to understand our needs and then developed two different tailored-made consultancies. One to realise our aspirations for a step change in customer service and the other to review and refresh our information skills for research offering.”
I primarily work with information professionals due to my varied experience working for library and archival services. Ranging from accessioning and cataloguing, to collection management, I’ve been a subject specialist and answered reference enquiries (roving and deskbound!). I’ve worked in large university libraries and as a solo librarian. I was also responsible for the communications and marketing for two national online information services.
Having such wide-ranging experience allows me to provide relevant and effective training provision to all levels of information professional and means that I understand the challenges they face.
I am a Chartered Librarian and have expertise in training, facilitation, social media, presenting and customer service. I can provide you and your team with training on the following areas:
- social media
- train the trainer
- presentation skills
- customer service
- enquiry or reference desk skills
You can have a look at my course outlines on my Training page. As I always tailor training to your requirements please don’t be afraid to mix and match or ask for something you can’t see here. For example I’ve just done some Enquiry Skills Training and was asked to include ‘modules’ on emotional intelligence and building confidence.
As well as providing training for groups of staff, I can provide one-to-one sessions on topics of your choice, or I can facilitate workshops or team building days.
Please get in touch, if you would like to discuss this further.
Please contact me by email (firstname.lastname@example.org) if you have any enquiries.