“I have to say that I have now had three training sessions with you and you are the most enthusiastic and captivating external trainer I have had in a long time. I really look forward to your sessions, they never disappoint.” Feedback from ‘Reference Interview Skills’. British Library.
I am a freelance consultant who specialises in providing high quality, engaging training. I love to create interactive and memorable learning. Over the past year, I have worked with ASLIB, the British Library, The University of Manchester Library, NHS libraries from across the North-West and Yorkshire and Humber and even trained in French.
I primarily work with information professionals due to my varied experience working for library and archival services. Ranging from accessioning and cataloguing, to collection management, I’ve been a subject specialist and answered reference enquiries (roving and deskbound!). I’ve worked in large university libraries and as a solo librarian. I was also responsible for the communications and marketing for two national online information services.
Having such wide-ranging experience allows me to provide relevant and effective training provision to all levels of information professional and means that I understand the challenges they face.
I am a Chartered Librarian and have expertise in training, facilitation, social media, presenting and customer service. I can provide you and your team with training on the following areas:
- social media
- train the trainer
- customer service
- enquiry or reference desk skills
- coping with change
- presentation skills
You can have a look at my course outlines on my Training page. As I always tailor training to your requirements please don’t be afraid to mix and match or ask for something you can’t see here. For example I’ve just done some Enquiry Skills Training and was asked to include ‘modules’ on emotional intelligence and building confidence.
As well as providing training for groups of staff, I can provide one-to-one sessions on topics of your choice, or I can facilitate workshops or team building days.
Please get in touch, if you would like to discuss this further.
Please contact me by email (firstname.lastname@example.org) if you have any enquiries.